Effective Date: Policy was last updated.12.02.2024

At Kiyo, we are committed to protecting the privacy of our customers. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and the choices available to our customers regarding the collection, use, and disclosure of personal information.

Throughout the site, the terms “we”, “us” and “our” refer to Kiyo. Kiyo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

• Information Provided by You Upon Registration or Making a Purchase Online or at Our Stores. We may use this Personal Information (such as your name, email address, shipping address and telephone number) to administer your access to a Site, verify your identity, and provide our products or services to you. However we won't store any credit card details or financial senstive details.
• Information Provided When You Contact Us. We may use this Personal Information to understand and respond to your question or comment.
• General Uses. We may also use your Personal Information to improve and personalize your experience with us, and, with your consent where necessary, send you information about us and keep you informed of our other products and services that may be of interest to you.
• Passively Collected Information. We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts.
• Aggregate data. We may use your Personal Information to create aggregate data which does not include any Personal Information and which cannot be used to identify you. For example, aggregate data may include data that describes the general demographics, usage or other characteristics of a Site's users. We reserve the right to transfer and/or sell aggregate or group data about a Site's users for lawful purposes.
• Email marketing (if applicable). With your permission, we may send you emails about our store, new products and other updates.

• How do you get my consent?
  When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
• How do I withdraw my consent?
  If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@kiyoglobal.com

We use the personal information we collect from our customers to provide and improve our products and services, to process transactions, and to communicate with our customers. This may include: Processing payments and orders, Responding to customer inquiries and requests, Sending marketing and promotional materials, Improving our website and customer experience

• Protection of Personal Information We take the protection of our customers' personal information seriously and have implemented appropriate technical and organizational measures to secure it. This includes using secure servers, firewalls, and encryption technologies to protect against unauthorized access to personal information.
• Sharing of Personal Information We do not sell or rent personal information to third parties. We may share personal information with service providers who perform services on our behalf, such as payment processors and shipping companies. These service providers are required to keep the information confidential and use it only for the purpose of performing their services for Kiyo.
• Choices Regarding Collection, Use, and Disclosure of Personal Information Customers have the right to control the collection, use, and disclosure of their personal information. You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.
• Accuracy, completeness, and timeliness of information We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
• Products or services (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
  We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
• Prices & Payments All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to you Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an Order Confirmation.
• Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will post any changes to this policy on our website and may also notify our customers of any material changes through email.

Contact Us If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us.